A company looking to expand in the US market, faced challenges in establishing brand recognition and strong customer relationships. Their efforts were hindered by a need to better understand the US market, gather customer insights and VOC, and tailor their approach to align with customer needs.
To address these challenges, we conducted comprehensive market analysis through desk research and expert interviews, leading to the development of detailed customer profiles. We provided strategic recommendations focused on maintaining high-quality standards, sourcing locally, and proactive customer engagement.
If the company were to implement these recommendations, it is expected they would increase brand recognition and market penetration, secure new distributor partnerships, and achieve sales growth. Additionally, by meeting high-quality expectations, the supplier is likely to enhance trust and loyalty among US Distributors, establishing a reputation for excellence.